Skype Heartbeat Site:See how Skype’s products and features are performing

the Skype Heartbeat site. This is a site where skype always post updates if there's something major going on, like a system outage that's affecting many of you. If you see something on Heartbeat, there's no need to contact Skype, unless the announcement asks you to do so. For example, sometimes skype may need additional information about a certain problem with a given product or region. But in most cases, Skype are fully aware of the problem and working hard on fixing it. The good news here is that global problems tend to get resolved fairly quickly, and Skype haven't had any major outages lasting longer than a few hours, or a day or two in the most extreme cases.

Three FAQs about the Skype Control Panel

Copy from blog: Skype for business

We have been receiving some frequently asked questions relating to the Control Panel, so I will try and address these here in this blog post.

1. Can I purchase the North America Unlimited Calling plan via the control panel.

You are not able to purchase unlimited calling plan using the control panel. However, we have now added the ability to purchase these plans using Skype Credit. So what you would need to do is add credit to the Control Panel, then allocate the credit to a user and ask them to sign up themselves from their account, using the credit you have allocated to them.

2. Why is there no free Voicemail when you purchase SkypeIn numbers via the control panel.

This is a known problem which we are working to fix. In the meantime, if you purchase a SkypeIn number via the control panel and contact customer support, they will provide you with a voicemail voucher so you can get the free voicemail that way.

3. Why does my PayPal purchase option disappear after a few purchases?

This is due to automatic fraud protection rules which have been implemented on Paypal purchases. So if the PayPal option has disappeared it probably means you have exceeded your monthly limit for PayPal purchases to the control panel. After 30 days this option will reappear and you can make additional purchases using Paypal. In the meantime, you would need to use one of the other payment options offered, such as a bank transfer.

Here is some more information on how the credit restrictions are applied:

To be able to use your credit card for Skype for Business purchases the administrator who is purchasing needs to have made several SkypeOut calls over a period of at least 3 months, placed 2 or more orders and not have any fraudulent transactions recorded for your Skype Name.

To see your order history to determine when your first order was place please visit Order History

If you do not meet these requirements you will only be able to purchase using Moneybookers or bank transfer if it is available in your country. Also PayPal is available for up to 30 EUR per month until the above requirements are met and these restrictions lifted. Moneybookers also offers credit card payment
- please follow instructions on Moneybookers site.

I lost my password. How can I retrieve it?

Copy from Skype Support Help

If you have forgotten your password then the only way to gain access to your account is to have a new password token sent to the e-mail which you have registered with Skype.

If you entered an email address when you registered for Skype, you can request a new password by filling out this form after which a password token will be e-mailed to you.

Please note that the token is valid for 6 hours from the time of generation.The email you receive will contain a link to our secure website where you can then change your password using the token.

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Didn't receive the password token to your email inbox?

Your password token may have been sent to your Junk Mail folder. Please check your Junk Mail folder.

If the password token was not in your e-mail Inbox or your Junk Mail folder then please check if your issue could be one of the following:

• You did not give us your email address when you registered with Skype.
• You gave us incorrect email address when you registered with Skype.
• You registered with a different email address

In any of these cases - if you have purchased Skype Credit or any other paid services from Skype then let us know by contacting Skype Customer Support and we will try to verify your account using your billing information.

If you did not enter your email address, you will have to register again as a new Skype user.

Ways to cancel the monthly subscription

Many users subscribe unlimited calling plan, but sometimes they want to cancel the subscription for various reasons.

For example, some people haven't notice that the unlimited country(UK,Japan........) don't include the service to call mobile phone; Some people subscribe the wrong calling plan, they want to cancel first then subscribe anohter one.........

If you are one of them ,how should you do? Yes, Submit request in Customer Support first.

Usually you can receive the reply in 1-2 days. Skype customer support has a quick response for this kind of case.

Process of Submit request:

1.visit Customer Support

2. Click Support Request -> Submit a support request

3.Choose a topic
->Click "Skype Products (Subscriptions, SkypeIn, SMS, Voicemail, Skype Pro, etc.)"
->Click "Subscriptions (unlimited country, Unlimited Europe, Unlimited World)"

4.Example of the request
*Subject:
May I cancel the unlimited country plan?My skype name is "*****"

*Problem description or question:
Hello ,
I subscribe the unlimited country(South Korea) days ago, May I cancel the subscribtion now? Because the service doesn't include the service to call mobile phone, while most of my calls are mobile phone. Please help me change the sevice to the skype credits.

Following is the order: (*order number is necessary when you submit the request)
Last payment Order No. ********** July 21, 2008 $59.50 Paid with:Skype Credit

Thanks and looking for your help

5.Fill in the following item:
*Your name *Your email address *Skype name ..................