Suggestions to Skype about account blocked

Suggestions for Skype:
1.Skype should check and adjust the automatic blocking mechanism to make it more credible
2.Please send an email with blocked reasons to user while skype blokced the user's account.
3.Publish all knowed possible factors to flag the automatic blocking mechanism.

From the skype community,I notice that there are too many users have been blocked. Skype should spend long time in investigating every account blocked case. I read throught many posts about the blocked account, I dont' think many of them have stolen credit card to buy skype credit or do wrong thing. Even worse is that the account was blocked without any reason and email notification. The user can do nothing but to wait with Frustration and angry.

From my own experence,if my group members have been blocked,I always should wait for more than one month to receive response,and sometimes no any response. It is really disappoiting.

Recently I receive one survey from skype, It ask me if I am satisfied with the customer Representative, I don't know how to answer. personally I am sure the Representative has try their best,but the result is not satisfying. Skype should improve the support system,I think.

Anyway, I love skype and hope skype would improve gradually

Ways to get unblocked

Many skype users have been blocked because varioous illegal reasons, but there are also many many users have been blocked without any reasons(at least the users themself don't know why).

So how to get unblocked? Two steps you can follow:

• Customer Support- for support questions, you can submit request here first. Skype Customer Support is the only way to get help with individual billing, payment, account blocking, fraud and other similar issues.
  
• Forums - for general discussions. When you can't get any response from Customer Support , you may post it here with your username associated with your ticket

First, there's Customer Support available at Customer Support. You can submit a request there. The request you submit is a ticket,please remember the skype username associated with your ticket.Maybe you would use it later.
Usually you will receive an automated e-mail response immediatily, it tell you they would respond within 48 hours or sooner. The unblocking procedure can often take longer than 4 days especially if third parties are involved in the account verification process. But my experience is that you should wait for more than one month to receive response and sometime no any response.
Please note that Skype Customer Support is the only way to get help with individual billing, payment, account blocking, fraud and other similar issues.


Second, there's a Forums. If you haven't got any response from cutomer support center, you can post in Forums with the username associated with your ticket. There are some Skype moderator would see your post and raise your case to customer support again.
There's one thing I want to point out about the forums: the forums are NOT a replacement for Customer Support. You had better submit request Customer Support first.

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Process of Submit request:

1.visit Customer Support

2. Click Support Request -> Submit a support request

3.Choose a topic ->Click "My Account (username, password, account status, etc.)" ->Click "Blocked Account"

4.Example of the request
*Subject: My skype account "*****" has been blocked,help check it please
*Problem description or question:
Hello,My skype account "*****" has been blocked,might you help me check it please?

.................. (some details based on yourself)

Please tell me why my account would be blocked, I would advoid to trigger your automatic blocking mechanism.

Thanks and looking for your help

5.Fill in the following item:
*Your name *Your email address *Skype name ..................

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Example for the forums:
(There are several skype moderator with respect such as Norman Musgrave, IKE and so on)

Dear Norman,
My skype name "*****" has been blocked adn I submited the request on Aug. 10,2008 , but I haven't got any response so far. I don't know what I should do now,Can you help me? My skype username associated with the ticket is "*******".

Thanks and looking for your help
*****

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Skype accounts blocked,why?

So many skype users have been blocked recently. If you are unlucky to be blocked, I think you would have a bad experience. It would spend long time for you to contact Skype customer support center. But you never know when it can be solved.

Why skype accounts blocked? Is there any rules or regulations published on skype website? I hope that I can find some tips from Skype Knowledgebase, but unfortunately I failed.
However I find something on Skype Coummity , Following is the standard reply of Skype moderator:

"Skype has blocked your account for your own safety e.g. someone hijacked your account and is using your credits or someone has stolen your bank details to buy credits or perhaps you accessed your account from a known illegal IP address or from a known fraudulent destination.Please file a support ticket here: Submit Request,If you don't receive a reply 4 BUSINESS days after filing your ticket advise here with your user name and the date you filed your ticket."

"Accounts get blocked for various reasons: calling or buying form a known fraudulent IP (different Internet connection, country, area), buying credits for two or more accounts with the same payment details (the system does not know the details have not been stolen by an unauthorized user), indeed stolen payment details, etc.
The anti fraud system is very tight and can be annyoing for the user though it is always for the safety of the user. The reason why it takes often a minimum of 4 days to unblock is the fact that the requested and forwarded account and payment details needs to be verified by third payment processors.
Unblocking is done manually."

Ok, here I would like to collect all possible factors that would make skype accounts blocked, if you know anything,please don't hesitate to tell me, I would post it here:

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>> One payment detail can only be used by one skype account.

For example, if more than 1 skype accounts (even thought all of the skype accounts are yours) use your same credit card to purchase skype credit, the skype accounts is possible to be blocked.
It is same as the paypal account,bank details,moneybookers and so on.

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>> You attempted a purchase using a different credit card or PayPal account from your usual one.

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>> Skype notice that your bank details,Credit card ...... has been stolen, or skype notice that someone hijacked your account and is using your credits . In the situation,Skype would block your account first.

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>> You purchase skype credit from third party, but the third party purchase or obtain the credit with illegal way. your account also will be blocked.
So you had better choose the website carefully when purchase credit.
Usually you can visit skype official site to purchase credit or order unlimited calling plan ,please visit here Ways to pay for Skype products .

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>> For skype accounts that subscribe unlimited calling plan , it is more easily to be blocked.
For example:
> If Skype notice an unusually high number of calls from your Skype account, your account usually would be blocked.
> Your IP address is changing often (based on the country you are in)
> You dial many different telephone numbers in short time
> You use proxy to login skype

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